When uncertainty exists with the status of a product or activation request by PSInet Store with a third party vendor, the activation is treated as successful such that funds are collected, and the customer satisfied that their request has been accepted. Payment Source monitors these incomplete transaction, queries the results with the vendor and resubmits for processing, if required.
If a product or activation request made by RPOS does not receive a response within the agreed time, RPOS is to query PSInet Store for the response by resending the request. If an incomplete or no response is received, RPOS is to consider the request as successful, if possible. If the product or service requires unique data within the response to complete the transactions and cannot be presented as successful , e.g. pin provided to customer, a Void request is to be sent to PSInet Store immediately after the customer transaction has completed.
Scan or Manual select product in RPOS. PSInet webpage timeout: 25 seconds
Purchase Item response timeout: 25 seconds
Void Item response timeout: 25 seconds
Purchase Query response timeout: 25 seconds